Sign-Up & Accounts
- How do I change my password?
- Can I change my account email on Throne?
- How do I delete my account? Can I recover it afterwards?
- How long does it take to get off the waitlist?
- Can my fans buy me gifts before I am verified?
- I did not get an email verification sent to my inbox. What can I do?
- What is the Throne Storefront?
- Why should I use Throne Storefront?
- How do I get started with Throne Storefront?
- Throne Storefront vs. Affiliate Links
- How to add links to your Storefront
- How to add collections to your Storefront
Supported Merchants & Countries
- Do Amazon items automatically update?
- What is the difference between a Partner store and a Verified/Approved store?
- What are partner brands and what benefits do I have from them?
- I can't select my country in the delivery details section. What can I do?
- The merchant of my wishlist product isn't supported
Gifts & Transactions
- What fees do you charge?
- Can I cancel a gift someone purchased for me?
- Can I use PayPal?
- Can I add time sensitive or auction items to my Throne?
- Can I add pre-order items to my wishlist?
- How do Surprise Gifts work?
Community Gifts & Crowdfunding
Throne Balance & Withdrawals
- Are there fees for withdrawing from my Throne Balance?
- Can I purchase Direct Credit items with my Throne Balance?
- Throne Balance - Redeeming your Throne Balance
- Throne Balance - Refunding a Partner Item to your Throne Balance
- Throne Balance - Refunding an issue item to your Throne Balance
- Throne Withdrawals
- Can I get tracking for my shipment?
- What if my address is wrong? Will I still get my gifts?
- How long will it take to receive my gift?
- What happens if there are customs charges or VAT fees?
- What happens if my gift is lost?
- What if I am moving? Will I still receive my gifts?
Returns & Refunds
- My gift is missing parts/items, what should I do?
- What if there is an issue redeeming my digital item or game code?
- How can I prevent issues from arising with my orders?
- What does my gift status mean? (What does it mean if my gift is "processing/shipped/credited"?)
- How long does it take for my order to be placed?
- Why are some orders canceled by the merchants?